Your Medical Information
Medical information you share with your instructor in the context of a Pilates, session is confidential and will only be shared with other Taube Pilates cover instructors as relevant for your safety and wellbeing (for example we may put a pop-up note in your profile to let all the instructors working with you know that you have a lower back injury, or that you are pregnant). These notes are not visible to the general public or other Clients.
If you are working with us to rehabilitate an injury or medical condition, it may be useful for your instructor to communicate with other fitness, allied health or medical professionals who are treating you, or who have worked with you in the past (for example your instructor may consider it advisable to contact your osteopath, medical doctor, massage therapist or personal trainer to discuss your situation). In this case we will always ask your permission before contacting your doctor, therapist or other professionals.
Students observing your session
Taube Pilates seeks to resolve difficulties, grievances and complaints in a prompt, impartial and just manner with our Complaints Handling policy.
Our complaints handling policy ensures that face to face clients and online students have the right to the principles of fairness, accessibility, transparency, responsiveness, accountability and constructiveness.
Any concerns or grievances are managed promptly, impartially and justly.
Taube PIlates views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person who has made the complaint.
Our policy is:
To provide a fair complaints procedure, which is clear and easy to use for anyone wishing to make a complaint.
To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint.
To make sure all complaints are responded to in a timely way.
To make sure that complaints are, wherever possible, resolved and that relationships are repaired.
A complaint can be received verbally, by phone, by email or in writing.
All complaint information will be handled sensitively in accordance with Australian Privacy Principles.
Taube Pilates is getting more and more popular!
Sessions are booking out in advance and I now have wait-lists for the more popular session times. To ensure you continue to receive individual attention, and your favourite session time, it is now essential that you book in advance. At the same time, it is also important to give as much advance notice as possible if you cannot attend a booked session, so that I may then offer your space to a wait-listed client.
Thank you for your consideration and understanding.
24 hours notice of cancellation is required otherwise a full session fee will apply.
CUSTOMER SERVICE GURANTEE
Your safety is our highest priority
We share your passion for protecting our environment
We commit to the privacy of your personal information
We will listen to your requests and cater your session to your changing needs
We respect your time and guarantee to start and finish your sessions on time
If we cancel your session with less than 24 hours notice we will credit you a complimentary session at a different time
If we are running more than 10 minutes late for a scheduled appointment time you may be eligible for a credit of $25
We are committed to giving you a satisfying and safe Pilates workout that caters to your unique physical goals